Hotel Front Desk Training Checklist

Staff maintained focus on guest was not distracted.

Hotel front desk training checklist. Make the most of this template by following the steps below. Other times they have to communicate with people in different departments within the hotel including parking housekeeping and management to ensure that guests are satisfied with their stay. This comprehensive hotel checklist converted using iauditor can be used to inspect the hotel staff and facilities. Perform an inspection and be able to attach photos and add notes.

Front desk sop hotel staff training hotel staff job description front office training. With a team of extremely dedicated and quality lecturers hotel front desk training manual will not only be a place to share knowledge but also to help students get inspired to explore and discover many. See you around and. Being in the hotel front desk training business it is ironic to me that the hotels that are already doing the best job that have the best service levels in place and that are already topping the rankings of review sites like tripadvisor seem to be the hotels that are also the most likely to invest in even more training from companies like mine.

Training hotel front office staff do s and don t for front desk agent or front desk staff. All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. Hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions list of hotel front office stationery items. Front desk employees often have to work with others.

3619 daily tasks list checklist concierge afternoon shift hits. Guest was acknowledged with eye contact and smile within 10 feet. Daily tasks list checklist bell desk all shifts hits. Formats hotel sop s staff training tips job descriptions and more.

Sometimes they have to work with other employees at the front desk to handle a difficult problem. Staff was present and visible at the main entrance waiting to receive and welcome all guests. Contents introduction 3 front desk duties 4. Security staffing audit checklist crime prevention security equipments handling emergency situations etc.

Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Hotel front desk training manual provides a comprehensive and comprehensive pathway for students to see progress after the end of each module. Latest hotel staff training. Assess if employees have undergone proper hotel training and if they are well groomed.

Staff well groomed uniformed name tag was present. Difference between hotel and motel front desk high balance credit limit report. Staff did not eat drink smoke or chew gum. 39 types of sandwiches classification of sandwich 10 types of trolley used in food and beverage service.

Front desk services audit checklist for guest arrival experience.